Refund Policy

Last updated: November 10, 2026

We would rather fix your problem than keep your money under false pretenses. This policy describes when refunds apply and how to ask.

Subscriptions

Within 7 days of a charge, with fewer than 20% of the period's credits used: full refund on request. Write to hello@bankstatementsheets.com from the account email with the order reference, and we will process it against the original payment method.

After 7 days or with substantial usage: subscriptions are usage products. If the Service failed on your statements (conversion errors, unreadable output) rather than the statements being unsupported, write to us anyway with the failure details; conversion failures are our bug and we make them right with prorated refunds or replacement credits at your choice.

Cancelling going forward: cancel any time from your account settings; the subscription simply does not renew. No further charges after cancellation.

One-time page packs

Unused page packs are refunded in full within 14 days of purchase. Partially used packs are refunded prorated by remaining credits within 7 days.

What is not refundable

• Credits consumed by successful conversions.
• Statements that cannot convert because they lack a text layer, when the Service clearly reported this at the time: the free daily quota exists precisely so you can learn this before paying anything.
• Charges older than 60 days, except where required by consumer law.

How to request

Email hello@bankstatementsheets.com from the account address with: the order reference (shown on your payments page), what happened, and what you would like (refund to card or replacement credits). We answer refund requests within two business days and process approved refunds immediately; your bank may take 5 to 10 business days to post them.

Chargebacks

Please talk to us before filing a chargeback; they are slower for you and freeze the account. Accounts with a chargeback in progress lose access to purchased credits until resolved.

Statutory rights

Nothing here limits consumer rights you may have under the law of your country of residence, including UK Consumer Rights Act and Australian Consumer Law protections where they apply.